Getting Started with Lynx Fleet

Welcome to Lynx Fleet — a revolutionary solution designed to transform the management of cold chain operations for fleet operators.

In this article:

The Lynx Fleet application offers intelligent monitoring of connected refrigeration systems from anywhere in the world. It provides vital information through a centralized data stream, enhancing visibility for asset owners, producers, drivers, fleet managers and retailers regarding the products being transported and the delivery modes used. Additionally, it delivers key equipment insights.

Accessible via desktop, smartphone, or tablet, Lynx Fleet ensures operators have 24/7 access to a wealth of valuable data on their refrigeration systems.

Enhance your cold chain logistics with proven strategies to ensure efficiency and sustainability. By leveraging advanced monitoring and management techniques, your organization can achieve key improvements:

For additional details about the benefits of Lynx Fleet read, Driving Efficiency and Sustainability: Advanced Insights into Carrier's Lynx Fleet or the Lynx Fleet page on Carrier's website.

Requests for Lynx Fleet user creation should be directed to your Carrier sales account team. Please provide the email address, name, and mobile phone number for each new user. This information is necessary to enable users to receive email and/or text (SMS) notifications from Lynx Fleet.

Once your account is created, you will receive an activation email with the subject line "Welcome to Carrier." Click on the link in the email to create your password to activate your account.

Once your account is activated, you can login to Lynx Fleet. You can navigate to the application on your browser and enter your email and password. Bookmark the Lynx Fleet page on your browser for easier access in the future.

Tip: If you've forgotten your password, or need to reset it, you can click the "Forgot your password?" link at the bottom of the screen.

For a video of how to log in to the Lynx Fleet Mobile application, see Mobile App: Getting Started.

Access user preferences to set your preferred language, measurement units, and other settings.

Upon logging into Lynx Fleet, you'll see the Asset Tracking screen. It lets you monitor your fleet's location, status, and condition anytime, anywhere for total operational oversight. This helps you gain visibility of your assets from a macro level. You can also select a specific asset to understand the it at a micro level.

In the header, to the left of the search box, you will see the company/fleet that you are currently viewing. If you want to change which fleet or company you are viewing, click on this to select a different option. This will refresh the screen to show assets for that selected fleet or company.

If you want to organize your assets into fleets, read Adding/Removing Assets from Fleets.

To learn more about using the Asset Tracking screen, see:

A geofence is a virtual boundary around a location. Geofencing targets broad regions or precise spots. In Lynx Fleet, you can define areas like distribution centers or delivery zones with geofences. These can then be referenced to trigger notifications when assets enter or leave, or when events occur inside or outside the geofence (e.g., Door Open events).

We recommend you set up the following as geofences in Lynx Fleet:

To learn more about geofences, see:

Lynx Fleet lets you create and schedule temperature reports for assets. These reports show temperature fluctuations over a selected period and can include events like refrigeration unit activity, door openings, and vehicle movements.

You can create temperature reports for each asset, as needed by going to the Temperature tab on the Asset Details page. To learn more about how to do this read Creating Temperature Reports.

You can also schedule these reports to receive them via email as you need them.

Lynx Fleet notifications lets you set alerts for temperature, location, and more to reduce reaction time for critical issues for improved speed to review and resolve.

The Notification Center helps you create rules for asset alerts. Notifications are sent through the Lynx Fleet Notification Center, email, and SMS, based on your company's and users' preferences.

Notifications are essential for addressing potential issues before they escalate into significant problems, thereby ensuring that your fleet remains in optimal condition. We advise setting up a TRU alarms notification for your assets to alert you when a Shutdown alarm occurs. When defining the notification rule, it is possible to select specific alarms of interest. The notification will be delivered according to your preferences whenever the selected alarms are triggered. This enables prompt action, such as sending the asset for service or selecting an alternative asset for delivery. By identifying issues early, costly repairs and downtime can be avoided, resulting in long-term savings.

To learn more about creating and managing your notifications see:

Lynx Fleet provides report templates to help create customized reports tailored to your organization's needs. These reports can be scheduled to be sent by email at a time and recurrence of your choosing.

The following reports are recommended for regular review and can be helpful in understanding the utilization of your fleet:

To learn more about reports, read Manage and Edit Reports.

The Lynx Fleet two-way command feature lets you remotely control assets. Carrier's internal study found that using commands like compartment on/off, defrost, and running mode can cut down on running hours by up to 15%, reducing fuel use. (Source: Carrier Press Release)

You can use two-way commands in Lynx Fleet to make adjustments to your TRU settings without involving the driver.

We recommend that you review the available 2-Way commands and determine how they can be used in your fleet operations.

To learn more about Two-Way Commands, read 2-Way Commands.

Contact Carrier at lynx-support@carrier.com for more information.