Q: How does this app improve the efficiency of my transport refrigeration unit?
​A: The Lynx Fleet mobile app helps you remotely monitor temperatures, setpoint deviations, door statuses, and more. With easily accessible information in your pocket, you can quickly assess the situation and make better decisions on ensuring the safety of your refrigerated goods.

Q: Is the app available on both iOS and Android?
​A: Yes. You can download the app from the Android Play Store and the Apple App Store. <Provide Links>

​Q: How does the app integrate with my existing refrigeration unit?
​A: Asset and temperature data you see in the Lynx Fleet web portal is also available on the mobile app. For our initial releases, only some asset data will be available, but we will continue to add more over time.

​Q: Is an internet connection required for the app to function?
​A: Yes, you must have an internet connection to log in to access data about your transport refrigeration units and use mobile app features. 

​Q: How do I log in?
​A: If you can log in to the Lynx Fleet web portal, you may use the same credentials to log in to the mobile app. If you are a driver, you may need to request access from your fleet manager or company admin.
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Q: What hardware is supported on the app?
​A: Android: Minimum Android version 11.0 or higher.

iOS: Minimum iOS version 12 or higher.

Processor: At least a dual-core processor.

RAM: At least 2GB of RAM for iOS and 4GB RAM for Android.

Storage: At least 1GB of free storage space.

Display: A minimum resolution of 720x1280 pixels.

Internet Connectivity: A stable and reliable internet connection (4G or faster is recommended).

BLE, Camera, Location Services: If required.
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Q: May I suggest new features?
​A: Yes. We welcome and appreciate input into your needs. We started with limited functionality, but we have plans to offer even more features. Your feedback can help ensure we deliver the most needed features to support your business needs and workflows. Reach out to your dealer or sales representative with feedback.

Q: Can I monitor real-time temperature and performance data?
​A: While we don’t offer streaming data, we do offer data refreshed at regular, frequent intervals for a fast, efficient response time. If your business requires data at a unique interval, we’re interested in hearing more and ask that you notify your dealer or sales representative about your needs.
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Q: Does the app provide alerts for temperature deviations or system failures?
​A: This feature isn’t yet available, but we offer the information for you to act. Alerts and notifications for temperature deviations will be added soon.
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Q: Can I control my refrigeration unit remotely using the app?
​A: This feature isn’t yet available, but we offer the information for you to act. But users will be able to adjust setpoints soon.
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Q: Does the app generate reports for compliance and auditing purposes?
​A: This feature isn’t yet available, but we plan to offer it soon.
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Q: What type of refrigeration units are compatible with the app?
​A: Any transport refrigeration unit compatible and installed with Lynx telematics is compatible with the mobile app. For more information about Lynx and TRUs with standard fit or retrofitting, please contact your sales rep or Carrier dealer.
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Q: Do I need additional hardware to use the app?
​A: No. The Lynx Fleet mobile app does not require new hardware to take advantage of its features. It uses the same hardware necessary for Lynx Fleet.
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Q: Can multiple users access the same unit's data?
​A: Yes, multiple fleet managers and drivers can access the same transport refrigeration units, though drivers can only see and receive one asset assignment at a time. There are no restrictions. This is intended to help support the scenario of team driver or trainers. 
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Q: Once I download the app, how do I gain access to my data?
​A: Onboarding is done manually. Drivers are onboarded via an email invite from their fleet manager(s). Fleet managers or admins will need to request access from their sales team contact, and they will be onboarded to gain access to features. 

Q: What should I do if I experience connectivity issues?
​A: Customers of Truck Trailer International should contact support directly, using LynxMobileSupport@carrier.com.
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Customers of Truck Trailer Americas should reach out to their dealer contact, who will route the issue to the support team for assistance. 
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Q: Is there a customer support team available for troubleshooting?
​A: There is a support team available for assisting customers and troubleshooting. To help facilitate your communication, please contact your sales representative or dealer.
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Q: How do I update the app?
​A: Some changes to the app will not require a new version of the app and will load the next time the app is loaded. Some updates require an update from the respective app stores. Users should expect to update the app at least once per year to gain access to updated features as they are released. 
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Q: Are there tutorials or training materials available for users?
​A: Yes. In addition to this FAQ Guide, we have a video tutorial and a Getting Started Guide. If you have questions or issues not found in these materials, reach out to your dealer or sales representative today.

Contact Carrier at lynx-support@carrier.com for more information.